Cancellation and Return policy only for products purchased on Cadyce online store.
Cancellation before shipment :
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or get in touch with us via live chat.
In such cases, the order will be cancelled and the money will be refunded within 7 working days after the cancellation request through the same mode.
Cancellation post shipment :
Cancellation of an order that has already been shipped will not be possible in any case.
Cadyce offers its customers an ‘Easy Return Policy’ wherein you can raise a return/exchange request of a product purchased from Cadyce online store within 30 days of its delivery.
Step 1 : Contact our customer support via email ( email@example.com ) within 30 days of receiving the order.
Step 2 : Provide us with your ID details and your request to return your order. Kindly email an image of the product and the invoice for our reference.
Step 3 : Ship the product back to Cadyce. The replacement or refund process will only be initiated if the products are received in their original packaging with their seals, labels , barcodes and serial number or UPC intact.
Returns will not be accepted under the following conditions :
- Product is damaged due to misuse/overuse.
- Returned without original packaging including price tags, labels, freebies and other accessories.
- Original packaging is damaged.
- Serial number is tampered.
- Product is used or altered.
- If request is initiated after 30 days of delivery.
- Free product provided by brand.
- Products not purchased from Cadyce online store.
How to ship back the products :
Step 1 : Contact Cadyce support by email ( firstname.lastname@example.org ) or live chat. Cadyce support staff will help you resolve the issue (if any) and provide a RMA (Return Merchandise Authorisation) and mailing information after your verify your return details.
Step 2 : Affix the address label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once we receive the item(s), we will send out the appropriate replacement(s) or issue a refund as applicable. This return policy is applicable only for the purchase done on Cadyce online store ( www.cadyce.com ).